Frequently Asked Questions

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Who is Packer Norris Parts?

Packer Norris Parts is an authorized Ford & Lincoln-Mercury parts distributor.  We have one of the nation’s largest inventories of Ford & Lincoln-Mercury parts - Over $5 million dollars In Stock!

Please visit About PNP for our full bio.

Where is Packer Norris Parts located?

Packer Norris Parts is located in Baltimore, MD.  We ship anywhere in the US.  If you are local please call about possible delivery of parts.  For map and directions visit our Contact Us page.

Packer Norris Parts
8800 Citation Road
Baltimore, MD  21221

What are Packer Norris Parts’ hours of operation?

Hours of Operation
Monday-Friday 7:00am-5:30pm
Saturday 8:30am-3:00pm

How do I buy Ford Lincoln Mercury parts from Packer Norris Parts?

Packer Norris Parts accepts orders by phone, fax, e-mail, online, or in person at our retail parts store.  The most convenient way to place an order is via our NEW Online Ford Parts Catalog, which provides 24/7 access to over 275,000 Ford & Motorcraft Parts.  The catalog can be searched by VIN, Year/Make/Model, or Part Number.  You can even view parts diagrams, find related items, see pricing and availability, arrange for pick-up or delivery, and choose your payment method (Amex, M/C, Visa, PAYPAL, or PNP Charge Account) -- all at the click of your mouse.  

If you are interested in setting up either a PNP Cash Account or a PNP Charge Account, please fill out our Account Request Form or call us at 410-574-8305.

If you have any questions or would like to speak to one of our knowledgeable parts staff member, please call us at 410-574-8305 or visit us at our retail parts store.  Our hours of operation are Monday through Friday, 7:00am-5:30am and Saturday, 8:00am-3:00pm.  One of our parts staff members will be able to assist in finding the right part for your vehicle and answer any questions you have about using the Online Ford Parts Catalog.

Where does Packer Norris Parts deliver?

Packer Norris Parts ships anywhere in the continental US.  For local customers, we may deliver to your place of business.  Please view our Delivery Map.  If you are located near or on one of our existing routes, we may be able to set up a delivery to you.  Please call today for more information about our delivery areas and routes at 410-574-8305.

How do I set up an account with Packer Norris Parts?

If you are interested in setting up either a PNP Cash Account or a PNP Charge Account, please fill out our Account Set-up Form or call us at 410-574-8305.

We will also need your Federal ID number and State Sales Tax Exemption number if applicable.

What specials or promotions does Packer Norris Parts have?

Packer Norris Parts will periodically run promotions on certain Genuine Ford and Motorcraft parts or product lines.  To find more information on current promotions choose whether you are a Collision Repair Shop, Fleet or Gov’t Agency, Ford or Lincoln Dealership, Mechanical Repair Shop, or a Ford or Lincoln-Mercury Owner or Enthusiast.  You may also register to receive E-Offers via e-mail.

How do I return a part I ordered from Packer Norris Parts?

Please visit our Product Return page to fill out a Return Form and for more information.
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